Shipping policy

Free Shipping & Fees:

Standard Delivery Times:

Peak Seasons & Sales:

Shipping Process:

Two-Step Shipping: Bulk shipping from Asian factories, followed by local logistics partners handling upon arrival in your country.
Tracking Updates: Allow a few days for tracking updates. Average delivery time is 7-15 business days.

Shipping Destinations:

Japan, South Korea, Taiwan, Canada, United Kingdom, Austria, France, Germany, Switzerland, Belgium, Netherlands, Denmark, Norway, Finland, Spain, Italy.
All United States (except American Samoa, Guam, Hawaii, Northern Mariana Islands, small islands off the U.S. mainland).

Track Your Order:

Shipment Confirmation: Email with delivery information and a tracking link once packed.
Order Status: Check in your sign-up account, or for guest customers at 17track.net.
Note: Tracking may take longer during promotional sales.

VAT and Import Duty:

Customer's Responsibility: You may need to pay VAT and Import Duty upon arrival.

Product Compatibility & Returns:

Region and Compatibility Checks: Read item descriptions carefully; Chic Lab does not accept returns of correctly supplied products.
Installation Disclaimer: Not responsible for any damage to hardware or software during installation.

Stock & Delivery:

Stock-Dependent Delivery: Extended times if items are out of stock. You'll be informed of any delays.
Order Verification: Additional processing time for larger orders or first-time drop-shipping to new addresses.

Import Regulations and Liability:

Awareness of Restrictions: Your responsibility to know about restrictions or Customs issues.
Liability for Delivery Failures: Chic Lab is not liable for failures due to import restrictions or failed Customs clearance.